Tenants Services

The Residency - Deposit-free renting

Welcome to the future of renting with Dipex Lettings & Management Limited No Deposit Option – part of The Residency.

Instead of paying a large, upfront deposit, you can now sign up for Dipex Lettings & Management Limited Residency, a tenant membership that includes the option of renting with no deposit.

No one wants to delay their move to save up front for a deposit, nor do you want your hard-earned cash tied up*. That’s why we’ve introduced the No Deposit Option. You no longer need to delay your move so that you can save for a deposit and, when moving from one rental to another, you won’t end up with two deposits tied up.

Residency Member

Our membership for tenants, named the Residency, offers something for all tenants. Become a Residency member and gain access to the following tools and resources:

Savings with Virgin Media
Discounts on white goods
Unlimited legal helpline
Cohabitation agreement
Will-writing service
Financial protection review
Experian tracking
First-time buyer advice
Credit score review
Workplace pension review
Thousands of exclusive, well-known retailers deals and discounts

Feel Free to Contact Our Agent

When you move home you should always ensure your possessions are insured, in case of accidental damage or theft. As a tenant, it is your responsibility to arrange the right contents insurance.
Our specialist insurance provider Bode Insurance Solutions' tenants contents insurance covers you for:
1. Damage or loss of your possessions through incidents and accidents
2. Flooding and fire risk – something that not all policies cover!
3. Cover for liabilities towards your landlord’s property and its contents
If you want to avoid part of your deposit being retained by your landlord at the end of the tenancy, taking out Contents Insurance is recommended as it'll cover you for any accidental or uninsurable damages.
Get a quote today on our specialist insurance provider Bode Insurance Solutions' contents insurance for tenants.

Free Rental Valuation:

Home Visit Valuation

Get an accurate valuation for your property based on current demand, the market, and our expertise.

Online Valuation

Get an instant estimate of your property's value based on Land Registry data in just a few clicks.

Tenant Fees Schedule:

We may charge a tenant any or all the following when required:

a security deposit with a maximum of 5 weeks rent, or 6 weeks on a property with rent over £50,000 per year.
a holding deposit of no more than one week’s rent.
default fee for late payment of rent (after 14 days).
reasonable charges for lost keys or security fobs.
payments associated with contract variation, at £50 or reasonable costs incurred if higher, when requested by the tenant.
payments associated with early termination of the tenancy, when requested by the tenant; and
payments in respect of bills – utilities, communication services, TV licence, council tax and green deal or other energy efficiency charges.

Fees applying to all Non-Housing Act

Fees applying to all Non-Housing Act Agreements (Commercial Agreements)

Admin fees – £250 + VAT per property (£300 inclusive)
Additional occupant fee £50 + VAT per person (if applicable after contract has been drawn up) (£60 inclusive).
References – £50 + VAT per person (£60 inclusive)
Check out fee – £150 per property + VAT (£180 inclusive)

Payment Portal

Compliance

We are of course accountable; David Conway is professionally qualified (FRICS) valuer & surveyor, the highest professional recognition achievable in the industry. As with sales we are members of the Property Ombudsman for lettings. All agents displaying The Property Ombudsman logo will be following a comprehensive set of standards laid down in the TPO Code of Practice.

All Client Money held by David Conway & Co Ltd/David Conway Son Ltd is held in accordance with the guidance by RICS Professional Statement on Client Money.

You may also refer to our Complaints Handling Procedure at the bottom of the linked page.

Contracts and important information

Once all parties are satisfied, you’ll receive a tenancy agreement. We know you’ve been waiting a long time for this, but don’t be tempted to just sign it and ask, “when can I move in?” Take the time to read it thoroughly. Don’t be afraid to ask about anything that was unexpected or if you need something clarifying. It is vital that both parties have a crystal-clear understanding of all terms and conditions along with knowing exactly what to do and who to contact if an area of the property needs repairing in the future.

Possibly Have an Online Chat Option

Useful Links

Our offices

MAP
183 Roxeth Green Ave, Harrow HA2 0QQ

Property Management

Property we manage

We’ll look after every detail of your rental property as if it was our own

Whether you’re a landlord with one property, or a landlord with a large portfolio, we’ll manage your rental property with the utmost professionalism and integrity.

Every landlord’s needs are different. We’ll tailor a property management package that suits you, including things like:

Rent collection
Regular property visits
Renewals
Arranging quotes and managing repairs
Being the first point of call for tenants
Advising on current landlord responsibilities and legislation

Property management is a core element of our business. We look after properties for buy-to-let investors; homeowners who are temporarily relocating; wealth and asset managers; expats and trust companies. Many of our clients have been with us for years and wouldn’t dream of going anywhere else.

All our property managers take part in regular ongoing training.

This covers everything from legal compliance and customer service delivery to regular updates on the ever-changing legislation. We firmly believe in constant ongoing development to give you confidence in our judgment and advice.

Contact Us & Find Your Home!

As one of the area's largest property brands we are always on the lookout for talented people, eager to join our team and build a career in people and property.

Help For Tenants

Find A Property to Rent:

At Dipex Lettings & Management Limited, we have an extensive range of flats and houses for rent nationwide to suit all tastes and budgets. On a local level, our expert lettings teams can help you find a property that meets your needs in the area you desire.

Our fully trained, award-winning lettings team ensure all properties comply with legal regulations and will accompany you on all viewings, including evenings and weekends. We work closely with landlords to ensure properties are properly maintained and we adhere to proper procedures to ensure you are satisfied with the rental process.

We are associated with a variety of industry and regulatory bodies that enable professional agents to subscribe to their strict codes of practice; offering customers peace of mind that their best interests, both financial and social, are protected.

Guide To Renting:

A step-by-step guide to each stage of renting a property

Set your rental budget

Perhaps the biggest question of all. Set yourself a price range and work out what you can afford by week and by month — remember, there are more than four weeks in a calendar month; about 4.3, to be precise.

You’ve dotted the I’s and crossed the T’s, we’ve given you the keys, and it’s almost time for you to move in. There’re just a few more important things to do. Firstly, do a walk-through of the house create an inventory of any faults or discrepancies that you find. This reduces the risk of any disputes at the end of the tenancy. We recommend that you thoroughly check the inventory before you sign it. If the Landlord or his agent does not supply an inventory, we recommend that if you have any concerns you list these, take photographs and let us and the Landlord have copies immediately.

Find a right property to rent:

Before your search begins, list the things that really matter to you: the type of property and the kind of neighbourhood you really want to live in. Decide what’s essential, and what’s just ‘nice to have.’ A leafy area? Close to town or a park? Do your research: get out there and walk around. Visit cafes and shops to get a feel for the place. Don't forget to explore transport links, too – it can be a deal-breaker!

Start your search:

Most landlords look for tenants who can move in within 2-8 weeks, so make sure you’re going to be ready in time. Dipex Lettings & Management Limited has an online search facility: just enter the area, postcode or street name to find suitable properties – we update the database every two hours. You can also register your interest in a specific property online or by dropping into your local branch.

Viewing:

Book your viewing online or in the office.

We will chauffeur you to your viewings ensuring you arrive in a relaxed frame of mind and accompany you throughout so that we are on hand to answer any questions immediately and advise where necessary.

Agreeing to rent:

Now that you've decided on your home to rent, you move to ‘letting agreed’ status. We inform the landlord you’d like to rent the property and check your references. Once everything is agreed you will need to pay the rent in advance and offer the landlord either a security deposit or a Zero Deposit Guarantee.

Your Tenancy Agreement:

We handle your paperwork, including the tenancy agreement you and the landlord sign. You can be assured we’re always available to answer any questions you may have. The Tenancy Agreement sets out how long you’ll rent the property for, how much rent you’ll pay and when you’ll pay it. The agreement outlines your responsibilities for bills and maintenance. Furthermore, your landlord's obligations, and your rights as a tenant, will be in there too.

Completion:

Upon completion, you will be given your set of keys, and if your property is managed, we will provide you with your dedicated Property Manager's contact details.

Congratulations, you can now move into your new home!

Renting? Why Choose Us:

The lettings market is competitive, but we will help you all the way and give you an advantage.

We’re a trusted lettings agent with a range of services that can really help your tenancy:

We offer you more for your money. Whether that’s peace of mind in knowing you’re working with the area’s most trusted agent or the support that comes from a dedicated property manager, we have you covered when you rent.

We’re a trusted local name:

We’ve worked hard to reach a point where we’re the most trusted name in our field. Signing with Dipex Lettings & Management Limited means you’re in safe hands, with a team of experts who bring their experience to every single tenancy, making things run smoothly.

Smooth moves:

We want our tenants to have the best renting experience possible. Using our online pre-tenancy platform, your personal and dedicated Tenancy Coordinator will keep you updated all the way through to move-in day.

Wrap-around services:

We can handle all the paperwork you need, from tenancy agreements to inventory. Where it’s better to do so, we’ll locate the best independent companies who can offer what you need. Our many branches and extended office hours with weekend services, means that you can enjoy the support of the whole team whenever you need it.

Dedicated property managers:

Every managed tenant with Dipex Lettings & Management Limited has a dedicated property manager who’s always there to help things run smoothly and without fuss. Whether that’s helping with the paperwork, collecting keys, or acting as a trusted guide between tenant and landlord, we have trained lettings agents who know how to make things work.

Report A Maintenance Issue:

Bathroom & Toilet
Kitchen
Heating & Boiler
Water & Leaks
Doors, Garages & Locks
Internal floors, walls & Ceilings
Lighting
Window
Exterior & Garden
Laundry
Furniture
Electricity
Hot water
Alarms & Smoke detectors
Pests/Vermin
Roof
Communal shared facilities
Audio visual
Utility Meters
Internet
Stairs
Property Services
Smell gas
Air conditioning
Fire
Other

Tenant Support:

We’ve been helping tenants find and enjoy living in excellent rented properties

Over that time, we’ve listened to what they really need from their lets — and know how to deliver:

If you want a letting agent you can trust to provide an independent, fair, and communicative experience, then Dipex Lettings & Management Limited can help you. We’ve created a complement of tenant support services to make your tenancies run smoothly, and let you enjoy your property.

Reliable Contents Insurance:

Accidents happen. Landlords can’t be held responsible for insuring personal possessions in their rented properties.

Furthermore, the landlord could deduct the cost of replacements and repairs from your deposit. So that’s why we’ve partnered with insurer good lord (via Payment Shield). It takes just five minutes to arrange cover for up to £60,000 worth of contents cover — and you will only pay for the level of cover you need. That could include:

24-hour laptop and mobile phone replacement cover
Accidental damage to glass and bathroom fittings
Tenant’s liability cover included as standard
Phone cover for loss, liquid damage, theft, and accidental damage

Easy Utility Switching:

We partner with Spark Energy, so landlords only must deal with one supplier. By default, your utility accounts initiate from the start of your new tenancy. And you are on their lowest standard tariff for the first month.

They’ll also inform the local authority and water board of the tenancy beginning. After this period, you as a tenants check your electricity meter readings and can choose the tariff and payment methods that best suit your needs. Alternatively, you can make a switch to another provider of your choice.

Independent Inventory Service:

Our Managed Service for landlords includes a professionally compiled inventory of the property's contents and condition, carried out by an independent inventory company with over 15 years' industry expertise.

This includes a thorough inspection which records the interior condition, decorative order, fixtures, fittings, meter readings and contents, if furnished. This report is written from an unbiased perspective and makes a massive difference to tenants and landlords, helping to avoid disputes.

Terms & Conditions:

When registering you must be clear and accurate about your circumstances. We will have to ask about your credit status, employment details and salary to ensure that you fit the criteria set by our referencing company. Affordability will be dictated by your income which should not be exaggerated. This will save you disappointment and loss of fees if you are not successful with an application through failure of the references.

Holding Deposit (per tenancy) — One week’s rent

This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraws from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year) — Five weeks’ rent

This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit (per tenancy. Rent of £50,000 or over per year) — Six weeks’ rent

This covers damages or defaults on the part of the tenant during the tenancy.

During Your Tenancy

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Keys

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant.

Variation of a tenancy

Variation of Contract Fees: £50.00 (inc. VAT) per request.

To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Ending Your Tenancy

Should the tenant wish to leave their contract early, they shall be liable for the landlord’s costs in re-letting the property. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

An Early Termination fee of £270.00 (inc. VAT) per tenancy will also be payable. This is to cover the Landlords costs in referencing new tenants and producing new tenancy agreements.

Management of the property

At the start of the tenancy, we will advise you who is responsible for managing the property. This is not always Dipex Lettings & Management Limited. Where we are not managing the property, we cannot authorise any repairs or maintenance, or guarantee the speed at which repairs will be carried out. Where we are managing the property, we may have to obtain the landlord's consent before proceeding with a repair.

Where we manage a property and hold keys, we can usually provide access to Dipex Lettings & Management Limited contractors (with your permission). However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access.

Insurance

It is your responsibility to insure your own belongings throughout the tenancy. Dipex Lettings & Management Limited highly recommend that all tenants take out some form of contents insurance to protect their belongings - TVs and gadgets, food in the freezer and the clothes in your wardrobe. When applying for a Tenancy tenants will be contacted by one of our insurance partners for a free, no obligation quote.

Utilities

You will be responsible for the payment of telephone, gas, water, and electricity accounts at the property during your tenancy, as well as the council tax. It is your responsibility to notify the relevant companies and the local authority that you are moving into/out of the property. You are also responsible for ensuring that a valid television licence remains in place for the duration of the tenancy. Utility companies will also always require the occupant to provide access for any visit.

Taxation

If you pay rent directly to your landlord's bank account and your landlord is resident overseas, you will be responsible for applying the provisions of the HM Revenue and Customs Non-Resident Landlords scheme for taxing UK rental income and should ask us for advice on this. These provisions do not apply where you are paying your rent to Dipex Lettings & Management Limited.

Anti-Money Laundering Regulations

Dipex Lettings & Management Limited is subject to the Money Laundering Regulations 2007. As a result, we will need to ask you for suitable identification, and will be unable to proceed with any work on your behalf if we are unable to obtain this from you.

VAT

All charges levied by Gibbs Gillespie are subject to VAT at the prevailing rate of 20%.

Complaint’s procedure

If you are dissatisfied with Dipex Lettings & Management Limited service or handling of a transaction, and you are unable to resolve this with the member of staff involved, please report the matter to the Partner/Manager of the Dipex Lettings & Management Limited office concerned. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written response will be sent to you within 15 working days.

If you are not entirely satisfied with the resolution, we ask that you contact our Customer Service Officer on +44 (0)7956 492489 so they can work with you to resolve the situation. Alternatively, you can email us on customerservice@dipex.co.uk or write to us with your concerns/comments at: Dipex Lettings & Management Limited Headquarters, Chapel Lane Chambers, 1 Chapel Lane, Pinner, Middlesex, HA5 1AA.

Following the Customer Service Officer’s investigation, a written statement expressing Dipex Lettings & Management Limited final view will be sent to you and will include any offer made.

This letter will confirm that you are entitled, if dissatisfied, to refer the matter to The Property Ombudsman (TPO) within six months for a review. For the avoidance of doubt, TPO will only review complaints made by consumers.

Amendments

Dipex Lettings & Management Limited reserves the right to change the schedule of fees and these terms of business upon providing reasonable notice in writing.

Services