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About Us

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About Us

An estate agent and property consultancy with strong values.
Over the last 30 years Dipex Lettings & Management Limited has grown from a single office in Harrow to be one of the most successful estate agents in London, Hertfordshire, and Buckinghamshire, with a network of 3 offices. Our continued success is down to three things: our customers, our staff, and our passion for property.
We love our job. We love helping people find, sell, and let wonderful homes, and we understand that moving house is a life-changing decision, so we are here to guide you every step of the way.
At Dipex Lettings & Management Limited, every client is treated as an individual – nothing is classed as standard or left to chance. We embrace new technology, but people are still very much at the heart of what we do.

Our values are your values

We are thoroughly modern in our approach, but traditional in our values.

Passion

We build relationships with our clients. Our offices are part of the community, and our staff live locally.

Integrity

We have built our reputation on integrity. Right from the start, our values were at the heart of what we do. Trust is crucial.

Innovation

We stay ahead of the pack, embrace technology, and constantly appraise and improve our performance.

Feel Free to Contact Our Agent

We Provide professional service to customers to let a property by Providing what requirement they needed, and we do all tenancy agreement process and paperwork. We provide all services if there any problem in maintenance issues. We will take care of everything from beginning till you rent property and get in to house.

Rajiv Khanna 07956 492489

What we offer

  • Trained Property Managers
  • Marketing the property and finding a suitable tenant
  • Managing the tenant check-in
  • Organising compulsory annual safety checks
  • Acting as the main point of contact for the tenant throughout the term of the tenancy
  • Collecting rent
  • Carrying out regular property inspections
  • Arranging repairs
  • Managing any disputes that may arise
  • Managing the deposit release at the end of each tenancy fxdxgx4er

Newest Offers

At Dipex Lettings & Management Limited, we have an extensive range of flats and houses for rent nationwide to suit all tastes and budgets. On a local level, our expert lettings teams can help you find a property that meets your needs in the area you desire.

Luxurious Studio flat in Reading (RG1 6RD)
52 Laud Close, ReadingLondon
Flat, Studio
£1 095pcm
Beds: 1 Baths: 1
View Offer
Rent
Luxurious Studio flat in Reading (RG1 6RD)
Luxurious Studio Flat in Maidenhead, Berkshire (SL6 8AY)
6 Cherwell Close, Maidenhead, BerkshireLondon
Flat, Studio
£995pcm
Beds: 1 Baths: 1
View Offer
Rent
Luxurious Studio Flat in Maidenhead, Berkshire (SL6 8AY)
Luxurious One bedroom Flat in Uxbridge (UB8 1AB)
50 Windsor Street, UxbridgeLondon
Flat
£1 495pcm
Beds: 1 Baths: 1
View Offer
Rent
Luxurious One bedroom Flat in Uxbridge (UB8 1AB)
Luxurious One Bedroom Flat in Harrow ( HA11PY)
24 Springfield Road, HarrowHarrow
Flat
£1 495pcm
Beds: 1 Baths: 1
View Offer
Rent
Luxurious One Bedroom Flat in Harrow ( HA11PY)
Luxurious Double Room in Leicester (LE4 7AN)
277 Melton Road, LeicesterLondon
Flat
£650pcm
Beds: 1 Baths: 1
View Offer
Rent
Luxurious Double Room in Leicester (LE4 7AN)
Luxurious Three Bedroom House in Orby, Skegness, Lincolnshire (PE24 5HT)
Sunrise, Gunby Road, Orby, Skegness, LincolnshireLondon
Detached House
£1 550pcm
Beds: 3 Baths: 2
View Offer
Rent
Luxurious Three Bedroom House in Orby, Skegness, Lincolnshire (PE24 5HT)

Level of Service Offered

  • High profile property advertising
  • Detailed reference & credit checks
  • Tenancy agreement prepared
  • Collection of first month’s rent & deposit
  • Detailed inventory
  • Ongoing rent collection with monthly statements
  • Access to online landlord’s account
  • Deposit return process
  • Deposit managed by an independent company
  • Check-in & check-out of tenants by independent specialists
  • Ongoing property maintenance
  • Dealing with insurance queries & obtaining quotes for large works
  • Arranging visits with local, trusted contractors
  • Utilities & tax transferred at start & end of tenancy
  • Regular property visits with photographic reports
  • Annual property appraisal

Contact Us & Find Your Home!

As one of the area's largest property brands we are always on the lookout for talented people, eager to join our team and build a career in people and property.

    Help For Tenants

    Find A Property to Rent:

    At Dipex Lettings & Management Limited, we have an extensive range of flats and houses for rent nationwide to suit all tastes and budgets.  On a local level, our expert lettings teams can help you find a property that meets your needs in the area you desire.

    Our fully trained, award-winning lettings team ensure all properties comply with legal regulations and will accompany you on all viewings, including evenings and weekends.  We work closely with landlords to ensure properties are properly maintained and we adhere to proper procedures to ensure you are satisfied with the rental process.

    We are associated with a variety of industry and regulatory bodies that enable professional agents to subscribe to their strict codes of practice; offering customers peace of mind that their best interests, both financial and social, are protected.

    Guide To Renting:

    A step-by-step guide to each stage of renting a property

    • Set your rental budget

      • Perhaps the biggest question of all. Set yourself a price range and work out what you can afford by week and by month — remember, there are more than four weeks in a calendar month; about 4.3, to be precise.

      You’ve dotted the I’s and crossed the T’s, we’ve given you the keys, and it’s almost time for you to move in. There’re just a few more important things to do. Firstly, do a walk-through of the house create an inventory of any faults or discrepancies that you find. This reduces the risk of any disputes at the end of the tenancy. We recommend that you thoroughly check the inventory before you sign it. If the Landlord or his agent does not supply an inventory, we recommend that if you have any concerns you list these, take photographs and let us and the Landlord have copies immediately.

    • Find a right property to rent:

      • Before your search begins, list the things that really matter to you: the type of property and the kind of neighbourhood you really want to live in. Decide what’s essential, and what’s just ‘nice to have.’ A leafy area? Close to town or a park? Do your research: get out there and walk around. Visit cafes and shops to get a feel for the place. Don't forget to explore transport links, too – it can be a deal-breaker!

    • Start your search:

      • Most landlords look for tenants who can move in within 2-8 weeks, so make sure you’re going to be ready in time. Dipex Lettings & Management Limited has an online search facility: just enter the area, postcode or street name to find suitable properties – we update the database every two hours. You can also register your interest in a specific property online or by dropping into your local branch.

    • Viewing:

      • Book your viewing online or in the office.

      We will chauffeur you to your viewings ensuring you arrive in a relaxed frame of mind and accompany you throughout so that we are on hand to answer any questions immediately and advise where necessary.

    • Agreeing to rent:

      • Now that you've decided on your home to rent, you move to ‘letting agreed’ status. We inform the landlord you’d like to rent the property and check your references. Once everything is agreed you will need to pay the rent in advance and offer the landlord either a security deposit or a Zero Deposit Guarantee.

    • Your Tenancy Agreement:

      • We handle your paperwork, including the tenancy agreement you and the landlord sign. You can be assured we’re always available to answer any questions you may have. The Tenancy Agreement sets out how long you’ll rent the property for, how much rent you’ll pay and when you’ll pay it. The agreement outlines your responsibilities for bills and maintenance. Furthermore, your landlord's obligations, and your rights as a tenant, will be in there too.

    • Completion:

      • Upon completion, you will be given your set of keys, and if your property is managed, we will provide you with your dedicated Property Manager's contact details.

      Congratulations, you can now move into your new home!

    Renting? Why Choose Us:

    The lettings market is competitive, but we will help you all the way and give you an advantage.

    • We’re a trusted lettings agent with a range of services that can really help your tenancy:

      • We offer you more for your money. Whether that’s peace of mind in knowing you’re working with the area’s most trusted agent or the support that comes from a dedicated property manager, we have you covered when you rent.

    • We’re a trusted local name:

      • We’ve worked hard to reach a point where we’re the most trusted name in our field. Signing with Dipex Lettings & Management Limited means you’re in safe hands, with a team of experts who bring their experience to every single tenancy, making things run smoothly.

    • Smooth moves:

      • We want our tenants to have the best renting experience possible. Using our online pre-tenancy platform, your personal and dedicated Tenancy Coordinator will keep you updated all the way through to move-in day.

    • Wrap-around services:

      • We can handle all the paperwork you need, from tenancy agreements to inventory. Where it’s better to do so, we’ll locate the best independent companies who can offer what you need. Our many branches and extended office hours with weekend services, means that you can enjoy the support of the whole team whenever you need it.

    • Dedicated property managers:

      • Every managed tenant with Dipex Lettings & Management Limited has a dedicated property manager who’s always there to help things run smoothly and without fuss. Whether that’s helping with the paperwork, collecting keys, or acting as a trusted guide between tenant and landlord, we have trained lettings agents who know how to make things work.

    Report A Maintenance Issue:

    • Bathroom & Toilet
    • Kitchen
    • Heating & Boiler
    • Water & Leaks
    • Doors, Garages & Locks
    • Internal floors, walls & Ceilings
    • Lighting
    • Window
    • Exterior & Garden
    • Laundry
    • Furniture
    • Electricity
    • Hot water
    • Alarms & Smoke detectors
    • Pests/Vermin
    • Roof
    • Communal shared facilities
    • Audio visual
    • Utility Meters
    • Internet
    • Stairs
    • Property Services
    • Smell gas
    • Air conditioning
    • Fire
    • Other

    Tenant Support:

    We’ve been helping tenants find and enjoy living in excellent rented properties

    • Over that time, we’ve listened to what they really need from their lets — and know how to deliver:

    If you want a letting agent you can trust to provide an independent, fair, and communicative experience, then Dipex Lettings & Management Limited can help you. We’ve created a complement of tenant support services to make your tenancies run smoothly, and let you enjoy your property.

    • Reliable Contents Insurance:

    Accidents happen. Landlords can’t be held responsible for insuring personal possessions in their rented properties.

    Furthermore, the landlord could deduct the cost of replacements and repairs from your deposit. So that’s why we’ve partnered with insurer good lord (via Payment Shield). It takes just five minutes to arrange cover for up to £60,000 worth of contents cover — and you will only pay for the level of cover you need. That could include:

    1. 24-hour laptop and mobile phone replacement cover
    2. Accidental damage to glass and bathroom fittings
    3. Tenant’s liability cover included as standard
    4. Phone cover for loss, liquid damage, theft, and accidental damage
    • Easy Utility Switching:

    We partner with Spark Energy, so landlords only must deal with one supplier. By default, your utility accounts initiate from the start of your new tenancy. And you are on their lowest standard tariff for the first month.

    They’ll also inform the local authority and water board of the tenancy beginning. After this period, you as a tenants check your electricity meter readings and can choose the tariff and payment methods that best suit your needs. Alternatively, you can make a switch to another provider of your choice.

    • Independent Inventory Service:

    Our Managed Service for landlords includes a professionally compiled inventory of the property's contents and condition, carried out by an independent inventory company with over 15 years' industry expertise.

    This includes a thorough inspection which records the interior condition, decorative order, fixtures, fittings, meter readings and contents, if furnished. This report is written from an unbiased perspective and makes a massive difference to tenants and landlords, helping to avoid disputes.

    Terms & Conditions:

    When registering you must be clear and accurate about your circumstances. We will have to ask about your credit status, employment details and salary to ensure that you fit the criteria set by our referencing company. Affordability will be dictated by your income which should not be exaggerated. This will save you disappointment and loss of fees if you are not successful with an application through failure of the references.

    • Holding Deposit (per tenancy) — One week’s rent

    This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraws from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

    • Security Deposit (per tenancy. Rent under £50,000 per year) — Five weeks’ rent

    This covers damages or defaults on the part of the tenant during the tenancy.

    • Security Deposit (per tenancy. Rent of £50,000 or over per year) — Six weeks’ rent

    This covers damages or defaults on the part of the tenant during the tenancy.

    During Your Tenancy

    • Unpaid Rent

    Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

    Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

    • Lost Keys

    Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant.

    • Variation of a tenancy

    Variation of Contract Fees: £50.00 (inc. VAT) per request.

    To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

    • Ending Your Tenancy

    Should the tenant wish to leave their contract early, they shall be liable for the landlord’s costs in re-letting the property. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

    An Early Termination fee of £270.00 (inc. VAT) per tenancy will also be payable. This is to cover the Landlords costs in referencing new tenants and producing new tenancy agreements.

    • Management of the property

    At the start of the tenancy, we will advise you who is responsible for managing the property. This is not always Dipex Lettings & Management Limited. Where we are not managing the property, we cannot authorise any repairs or maintenance, or guarantee the speed at which repairs will be carried out. Where we are managing the property, we may have to obtain the landlord's consent before proceeding with a repair.

    Where we manage a property and hold keys, we can usually provide access to Dipex Lettings & Management Limited contractors (with your permission). However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access.

    • Insurance

    It is your responsibility to insure your own belongings throughout the tenancy. Dipex Lettings & Management Limited highly recommend that all tenants take out some form of contents insurance to protect their belongings - TVs and gadgets, food in the freezer and the clothes in your wardrobe. When applying for a Tenancy tenants will be contacted by one of our insurance partners for a free, no obligation quote.

    • Utilities

    You will be responsible for the payment of telephone, gas, water, and electricity accounts at the property during your tenancy, as well as the council tax. It is your responsibility to notify the relevant companies and the local authority that you are moving into/out of the property. You are also responsible for ensuring that a valid television licence remains in place for the duration of the tenancy. Utility companies will also always require the occupant to provide access for any visit.

    • Taxation

    If you pay rent directly to your landlord's bank account and your landlord is resident overseas, you will be responsible for applying the provisions of the HM Revenue and Customs Non-Resident Landlords scheme for taxing UK rental income and should ask us for advice on this. These provisions do not apply where you are paying your rent to Dipex Lettings & Management Limited.

    • Anti-Money Laundering Regulations

    Dipex Lettings & Management Limited is subject to the Money Laundering Regulations 2007. As a result, we will need to ask you for suitable identification, and will be unable to proceed with any work on your behalf if we are unable to obtain this from you.

    • VAT

    All charges levied by Gibbs Gillespie are subject to VAT at the prevailing rate of 20%.

    • Complaint’s procedure

    If you are dissatisfied with Dipex Lettings & Management Limited service or handling of a transaction, and you are unable to resolve this with the member of staff involved, please report the matter to the Partner/Manager of the Dipex Lettings & Management Limited office concerned. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written response will be sent to you within 15 working days.

    If you are not entirely satisfied with the resolution, we ask that you contact our Customer Service Officer on +44 (0)7956 492489 so they can work with you to resolve the situation. Alternatively, you can email us on customerservice@dipex.co.uk or write to us with your concerns/comments at: Dipex Lettings & Management Limited Headquarters, Chapel Lane Chambers, 1 Chapel Lane, Pinner, Middlesex, HA5 1AA.

    Following the Customer Service Officer’s investigation, a written statement expressing Dipex Lettings & Management Limited final view will be sent to you and will include any offer made.

    This letter will confirm that you are entitled, if dissatisfied, to refer the matter to The Property Ombudsman (TPO) within six months for a review. For the avoidance of doubt, TPO will only review complaints made by consumers.

    • Amendments

    Dipex Lettings & Management Limited reserves the right to change the schedule of fees and these terms of business upon providing reasonable notice in writing.

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